General Policy

At BeyondSkin MedSpa, our policies are designed to ensure each client receives the highest standard of care and service. We kindly ask that you view these not as limitations, but as important guidelines that allow us to maintain quality and consistency in your experience.

Spa Etiquette

The BeyondSkin MedSpa is a cellphone and smoke-free zone. Please respect all guests' right to privacy.

Reservations

A valid credit card is required to hold all reservations. Any reservations can be made by calling/texting our office during normal business hours. To ensure your desired date and time, please allow appropriate time for appointments. Please note that late arrival may result in reduced treatment time. A credit card must be used to secure appointments. In the event you must cancel your appointment, please allow 24 hours in advance to avoid a service charge.

Arrival and Punctuality

We encourage your arrival 15 to 30 minutes prior to your appointment.

Late Arrival on Appointments

All appointments begin and end on time so that the next client is not delayed. If a client is late for more than 15 minutes, the appointment will be rescheduled, and it will be considered a same day cancellation. We regret that late arrivals will not receive an extension of the scheduled appointment time. In special cases, and when time permits, we may be able to treat the patient in between our other appointments. This will be at our discretion.

Payment Options

Payment for all procedures is due at the time of the treatment. For specially packaged or grouped treatments, payment for the entire package is due at the time of the first scheduled treatment. A credit card is required to reserve an appointment for treatment scheduled in advance. We provide several payment options which may be used individually or combined according to your desires. If a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment in the midst of a series, credit for the pro rata share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by our company, or it may be transferred to another individual to be used in exchange for treatments or products of comparable value to the credit. There are no refunds for products or services. Credit may be extended for other services to you or another individual. We require to keep credit card on file for the payment of all Services and Fees. The credit card on file will remain in effect until the expiration of the credit card account. Customers may revoke this authorization by submitting a written request to our company.

Appointment Cancellations

We strive to provide exceptional service to every client. To help us do so, we have established the following cancellation policies to ensure fairness and efficiency for all scheduled appointments.

Standard Cancellations

We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with 24 hours or more notice will not incur any fees.

Late Cancellations & No-Shows

Appointments canceled with less than 24 hours’ notice, or missed entirely without prior notice, will be subject to the following fees:

• "No-Show" appointments will be charged 50% of the scheduled service price, or one session will be deducted from any prepaid package or series.

• A $50 fee may also apply to last-minute cancellations.

Appointment reminders are sent 24 to 48 hours in advance. It is the client’s responsibility to arrive on time or cancel in advance to avoid fees.

Multiple Services & Group Bookings

Reservations involving multiple services or group appointments require payment in advance and a minimum of 72 hours’ notice for cancellation or changes. Cancellations without proper notice will result in the full service amount being charged.

Gift Certificates & Prepaid Packages

Gift certificates are considered advance payment and are subject to the same cancellation policies. Applicable fees will be deducted from the gift certificate or charged to the card on file.
Please note: Prepaid packages may only be redeemed at the original location where they were purchased.

Return/Refund Policy

No refunds are made for products, service packages and pre-paid treatments once they are purchased. If for some reason you are not able to use an unrendered, pre-paid service, you may do a one-time exchange of the unused portion toward other services. If there are any changes/adjustment to the discounted packages/series, the original non discounted price will be used to calculate remaining credit which can be used towards other services. There will be no refund on gift cards purchased.

Treatment of Complication

Although good results are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results you may get. Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible. Your insurance, if you have it, may or may not cover the expenses related to actual complications or other medically related problems arising out of treatment at our company.

Emergency

Due to the consultative nature of our practice, we are unable to offer round-the-clock emergency availability. Should you have a medical emergency, please go to the nearest emergency facility for care. We request that you maintain a primary care physician (i.e., family physician, pediatrician, Internist) and specialists care for your regular medical needs.

Contact Us:

If you have any questions or concerns about our General Policy or the handling of your personal information, please contact us at info@beyondskinmedspa.com.

Last updated Date: 06/23/2025